Frequently Asked Questions

1. What products do you sell?

We offer RC cars, RC trucks, replacement parts, batteries, chargers, motors, ESCs, tires, wheels, electronics, tools, and performance upgrades.

2. How long does shipping take?

Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location and shipping method.

3. How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your delivery.

4. What payment methods do you accept?

We accept major credit and debit cards along with other secure payment methods available during checkout.

5. Can I return an item?

Yes. Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

6. What if I receive a damaged or incorrect product?

Please contact our support team within 7 days of delivery and include your order number and photos of the item and packaging. We'll work to resolve the issue promptly.

7. How do I know if a part is compatible with my RC vehicle?

Please review the product description and specifications before purchasing. If you need assistance, our customer support team is happy to help.

8. Do your products include a warranty?

Some products are covered by a manufacturer's warranty. Warranty coverage varies by brand and product. Please refer to the product listing for details.

9. Can I cancel my order?

Orders may be canceled before they have been processed or shipped. Once shipped, the order must follow our Return & Refund Policy.

10. Do you ship internationally?

International shipping may be available for selected destinations. Shipping availability and delivery times vary by location.

11. How can I contact customer support?

You can reach our support team by emailing support@arcmegashop.com. We're happy to assist with orders, products, and general inquiries.

12. Is my payment information secure?

Yes. We use secure payment processing and industry-standard encryption to help protect your personal and payment information during checkout.